Actions for fraud victims

What to do if you think you’re a victim of fraud

  • Don’t be hard on yourself. Scammers are experts who exploit human behavior. Some people don’t report their losses because they’re embarrassed, but everyone is vulnerable to some type of scam or fraud.
  • If you suspect someone has your Social Security number or information about your Edward Jones account, contact your Edward Jones office or our Client Relations department at 800-441-2357.
  • If you’ve sent a payment, contact the financial institution or company that issued the payment method. Attempt to stop any payments in progress.
  • If a personal device may have been compromised, update your security software and run an antivirus scan.
  • Change usernames and passwords quickly if they were potentially compromised.
  • Report the crime to the Federal Trade Commission (FTC). They will provide helpful resources and can connect you with appropriate law enforcement agencies.
  • If the fraud occurred online, file a complaint with the Federal Bureau of Investigation Internet Crime Complaint Center (IC3).
  • Create an identity recovery plan at and monitor your credit reports. Consider freezing your credit if you suspect someone has your Social Security number.