Online bill payment frequently asked questions

What is Edward Jones Online Bill Payment?

Online bill payment is a service from Edward Jones that enables you to pay virtually anyone using funds from your Edward Jones account.* Just tell us whom you want to pay, how much you want to pay them and when you want the funds to be sent.

What account types are eligible?

To use online bill payment, you must have a single, joint, living trust, testamentary trust or sole proprietorship Edward Jones account with the Edward Jones Money Market Fund or the Insured Bank Deposit Program.**

How do I sign top for online bill payment? 

To use online bill payment, you must first be enrolled in the basic Online Access for 30 days. If you need faster-access bill payment services, please contact your branch office to initiate the enrollment process for you which will reduce the waiting period to 10 days. After completing the waiting period, you may log on to Online Access and access online bill payment from the "Pay Bills" link in the top navigation. There you will find a link for enrolling in online bill payment. You will select the account you want to pay bills from, read the Online Bill Payment Service Agreement and complete the online enrollment form.

How soon can I begin paying bills online?

Once your bill pay enrollment form has been approved, you can begin paying bills immediately. You'll receive a letter and an email from Edward Jones as soon as your enrollment form has been approved.

Is this the same as having a biller automatically deduct funds from my account each month?

Online bill payment is not the same type of service that other institutions often refer to as "automatic debit." With online bill payment, you are in control of when your payments are made, rather than allowing billers to take the funds from your account automatically.

Whom can I pay with online bill payment?

You can pay virtually anyone with a United States address using online bill payment. Whether it's your next-door neighbor or mortgage company, Edward Jones can pay your biller using funds from your account. Online bill payment cannot be used to make tax payments or court-ordered payments.***

What are electronic bills?

Electronic bills are a way to receive your bills electronically, rather than by traditional mail. Some major billers, such as utility companies and credit cards, offer the ability to send your bills directly to online bill payment rather than sending a paper copy to your house. Most billers will send you an email notifying you a new bill has been sent to online bill payment. You can then log on to online bill payment, review your bill online and schedule your payment. You can opt to receive electronic bills from participating billers in the "Manage My Bills" section of online bill payment. You can also sign up for the email notifications within online bill payment.

How are payments made?

Payments are made using an electronic funds transfer (EFT) for billers that can accept this method of payment. Other billers are paid using a paper check that will include your name and account number (if you have an account number with the biller).

How do I make sure my bills get paid on time?

The time it takes for a biller to receive your payment will vary based on the type of payment method used (electronic funds transfer or paper check). You should schedule your online bill payments at least five (5) business days prior to the due date on the bill.

When are funds withdrawn from my account?

Funds are generally withdrawn from your account one business day after the scheduled process date.

What happens if a bill payment is scheduled to occur on a weekend or holiday? 

If your process date falls on a weekend or holiday, the process to send your payment will begin on the last business day prior to the scheduled process date.

What happens if a bill payment is scheduled to occur on the 31st of each month?

If the month does not have 31 days, or if the 31st falls on a weekend, the process to send your payment will begin on the last business day prior to the scheduled process date.

How can I see that my bills were paid?

Your online bill payments can be viewed in several locations. The "Recent Payments" or "Bill History" sections of online bill payment show scheduled and completed payments from the past six months. They also show if the biller was paid using an electronic funds transfer or a paper check. Online bill payments will also appear in the "Activity" section of Online Access and on your monthly/quarterly statement from Edward Jones.

What are the minimum and maximum dollar amounts than can be paid using online bill payment?

There is a $1 minimum and a $100,000 maximum dollar amount that can be paid using online bill payment.

Can online bill payment transactions be downloaded to Quicken®?

Yes, your Bill Payment transactions will be downloaded as part of your overall account activity in Quicken.

Can I use my Quicken® software to make online bill payments from my Edward Jones account?

No. Bill payments can't be made from your Edward Jones accounts within Quicken.® To make online bill payments from your Edward Jones accounts, you'll need to log on to online bill payment.

Whom do I contact if I have questions about my online bill payments?

You can submit a payment inquiry in the "Bill History" section of online bill payment. You'll receive an electronic response regarding the status of your inquiry. You may also call Online Client Support at (800) 441-5203 if you have questions about using online bill payment.

How do I get started?

Enroll in Edward Jones Online Access or log on now!

Important information:

*To use online bill payment, you must have an Edward Jones account with a money market fund or Insured Bank Deposit program.

More information about the Insured Bank Deposit program, including the program disclosure, is available at our office or at www.edwardjones.com/bankdeposit.

**More information about the Insured Bank Deposit program, including the program disclosure, is available from your financial advisor or at www.edwardjones.com/bankdeposit.

***Online bill payment cannot be used to pay federal and state income tax or court-ordered payments.

You could lose money by investing in the Fund. Although the Fund seeks to preserve the value of your investment at $1 per share, it cannot guarantee it will do so. An investment in the Fund is not insured or guaranteed by the Federal Deposit Insurance Corporation or any other government agency. The Fund's sponsor has no legal obligation to provide financial support to the Fund, and you should not expect that the sponsor will provide financial support to the Fund at any time.

You should consider the investment objective, risks, and charges and expenses carefully before investing. The prospectus contains this and other information. Your Edward Jones financial advisor can provide a prospectus, which should be read carefully before investing or visit www.edwardjones.com/moneymarket.