Throughout the challenges of recent months, we’ve continued to safely serve investors’ needs. As we gradually reopen our offices to in-person appointments, our approach will be thoughtful and individualized to each location. Learn More
If your Edward Jones branch is temporarily closed due to Tropical Storm Isaias and you need assistance, please call Client Relations at 1-800-511-5768 (Monday – Friday, 7 a.m. – 7 p.m. CT).
Mobile check deposit gives you the ability to deposit money into your eligible Edward Jones accounts quickly and easily, without having to mail or deliver checks to your office. You will need to have a smartphone or tablet and download the latest version of the mobile app to participate.
Only Edward Jones clients who are enrolled in online access and have eligible accounts are able to utilize mobile check deposit.
No. Only clients with iPhone or Android devices can utilize this service.
There is no cost to utilize mobile check deposit.
Once your deposit is processed, the amount will be reflected in your activity and you will receive a confirmation by email. If your check is submitted during normal business hours, this usually happens within one business day. Funds are generally available for withdrawal after three business days. There is a 10-business-day hold on checks deposited in accounts open 30 days or less. Deposits are subject to daily and monthly limits.
No. There is not a limit on the number of checks that can be deposited, but there are limits on the amounts that can be deposited.
Yes. Clients who have been investing with Edward Jones for less than six months may deposit up to $2,500 per day and up to $5,000 per month. Clients who have been investing with Edward Jones for more than six months may deposit up to $10,000 per day and $20,000 per month. Deposits for additional checks can be made at your Edward Jones office.
You may use mobile check deposit for most account types. You will be notified that you are unable to proceed if you do not have any eligible accounts.
Yes. Checks can be deposited for the purpose of paying a fee or making a contribution to your retirement account. At this time, we do not accept rollover or transfer checks.
Yes, as long as the account is eligible to have funds deposited via mobile check deposit. There is a 10-business-day hold on checks deposited in accounts open 30 days or less.
Yes. Deposits can cover service fees for retirement accounts.
With the exception of rollover and transfer checks, most check types are accepted.
Edward Jones cannot accept checks that were originally written to someone else and then endorsed as payable to you. As noted above, we also cannot accept rollover and transfer checks.
If the check is payable to you, then you must write "Deposit at Edward Jones" and endorse with your signature on the back of the check.
If the check is payable to Edward Jones, no endorsement is necessary.
We recommend that you write "Mobile deposit" on the check and retain it for five business days. Once you have verified the check has successfully processed, you can securely dispose of the check.
If the amount does not show in your history, the check was likely rejected. Contact your Edward Jones office to understand why it was rejected.
Here are the most common reasons a deposit has been rejected:
If you didn't endorse the check, you can do so and resubmit it through the mobile app. Otherwise, contact your Edward Jones office to understand why your check was rejected.
No. While the Edward Jones app does access your camera, it does not save an image of your check in your photo library.
Once your deposit is processed, the amount will be reflected in your activity and you will receive a confirmation by email. If your check is submitted during normal business hours, this usually happens within one business day.
You will receive a confirmation email that serves as your receipt.
Your Edward Jones office will receive a notification if your check was accepted or rejected.