If the system does not recognize your login information, try the following:
- Make sure Caps Lock is turned off on your keyboard. The user ID is not case sensitive. The password is case sensitive.
- If your login credentials are auto filled, try clearing them out and retyping them in manually.
- Clear the cookies on your browser, then try entering your credentials again.
To reset your password, click: Reset Password | Edward Jones Account Access
As a power of attorney, you have the same enrollment options as an account owner.
- Contact your advisor's office for an enrollment sent via email.
- Click Online Access Sign-Up.
While enrolling in Online Access, you will enter the last 4 digits of your Social Security number. You are creating an Online Access login for yourself and not the owner of the account.
Contact your financial advisor for additional support.
No, Online Access is only a feature for clients with open accounts.