Hurricanes Harvey and Irma

If your Edward Jones branch office is temporarily closed due to Hurricane Harvey or Irma and you need assistance, please call our Client Relations department at 1-800-511-5768 (Monday-Friday, 7 a.m. – 7 p.m. CT) or view additional contact options.

Protecting Clients' Personal Information

Protecting your personal information

The relationship between you and Edward Jones is built on trust. We realize that a critical part of this trust involves protecting your personal information. Edward Jones takes this responsibility seriously – and you play an important role in protecting your information, too.

What Edward Jones does

  • Personal service – Your financial advisor and branch office administrator know you and the activity taking place in your Edward Jones accounts. This personal service helps to protect your financial information.
  • Privacy – We share your personal information only with companies with which we have a relationship, in order to better enhance your Edward Jones experience. We do not sell or provide your information to allow other companies to market their products to you. For more information on our privacy practices, visit www.edwardjones.com/privacy.
  • Screening process – We perform extensive evaluations of companies with which we share our clients’ personal information.
  • Fraud prevention – We implement industry standard firewalls, encryption and detection capabilities.
  • System tests – We test our security systems regularly and take necessary steps to address potential issues.
  • Expert assistance – We consult with security firms to identify potential vulnerabilities.
  • Security training – Our employees train continually on how to safeguard client information.

Steps you should take

  • Passwords – Don’t use the same password for all your online accounts. Choose hard-to-guess passwords, and change them periodically. Don’t share them with others or post them where others can see.
  • Anti-virus software – Make sure you have anti-virus and anti-malware software, and keep it up-to-date.
  • Websites – Scam artists are very good at creating authentic-looking websites. Make sure the site you visit is legitimate – check to see that contact information is present and the phone number actually goes to the company in question. Before sharing personal information online, look for “https” at the beginning of the URL to ensure the site is secure.
  • Public computers – Be wary of accessing your financial information from a computer in a public place, such as the library. Someone may have installed malicious software that can capture the websites you visit as well as any user IDs or passwords.
  • Unprotected networks – You should also avoid accessing sensitive information when using unprotected or unsecured Wi-Fi networks – such as those available in public places – even when using your own computer, tablet or mobile device.
  • Awareness – Staying informed about your accounts and investments is key to identifying possible breaches. Be sure to read your statements and other communication from Edward Jones and log on to Online Account Access regularly.

If you think your information may have been compromised

If you have a concern about potential identity theft related to your Edward Jones account, please promptly contact your financial advisor. We will work together with you to help resolve any issues, and we ask for your cooperation in any investigations.

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