Edward Jones Ranks Highest in Investor Satisfaction, According to J.D. Power and Associates 2012 Full Service Investor Satisfaction StudySM
For the sixth year out of the past eight, financial-services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power and Associates 2012 Full Service Investor Satisfaction StudySM, the firm announced today.
The study measures overall investor satisfaction with full service investment firms based on seven factors: investment advisor, investment performance, account information, account offerings, commissions and fees, website and problem resolution.
Edward Jones' places its branch offices in the communities where its clients – long-term individual investors – live and work. This practice, which enables its branch teams to provide personalized service to all clients, has helped the firm attain the highest score in the "Investment Advisor" category of the study.
"We are gratified that our clients find it convenient to work with us on their long-term financial goals," Edward Jones Managing Partner Jim Weddle said. "We enjoy working one-on-one with our clients and believe that builds a collaborative relationship."
Edward Jones also received high marks in the "Account Information" category, an important factor in the study.
"Hearing that we did particularly well in the account information factor is especially meaningful as we strive to help our clients make sense of investing," Weddle said.
Edward Jones' overall score climbed 15 points over last year, highest among the 14 largest firms rated as well as 28 points above the industry average.
Edward Jones ranked highest in investor satisfaction by J.D. Power and Associates in 2010 and 2009, from 2005 through 2007, and in a tie in 2002, when the study began. Edward Jones in Canada ranked highest in the J.D. Power and Associates Canadian Full Service Investor Satisfaction Study in 2006 through 2008.
Edward Jones received the highest numerical score among full service brokerage firms in the proprietary J.D. Power and Associates 2012 Full Service Investor Satisfaction StudySM. Study based on responses from 4,401 investors who used full-service investment institutions. Fourteen investment firms that received a representative sample of investor opinions were measured on seven factors: investment advisor; investment performance; account information; account offerings; commissions and fees; website; and problem resolution. Proprietary study results are based on experiences and perceptions of consumers surveyed in February 2012. Your experiences may vary. Rating may not be indicative of future performance and may not be representative of any one client’s experience because it reflects an average of experiences of responding clients. Visit jdpower.com.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on full-service investor satisfaction, car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.