If your Edward Jones branch office is temporarily closed due to the wildfires in California and you need assistance, please call our Client Relations department at 1-800-511-5768 (Monday-Friday, 7 a.m. – 7 p.m. CT) or view additional contact options.
To improve your experience, we redesigned the login pages and added security options.
You will now enter your user ID and password on the same screen, making login more convenient. In addition, security images and image names are no longer used. Instead, more security tools are available in the Security Settings section to help you manage online security. Options to customize your security preferences include texting a code to your mobile device or security questions when you log in. On the mobile app, Touch ID is available for iOS users and soon will be available for Android users.
Now you have more control over when and how your identity is verified when you log in to online access. You can choose to verify your identity each time you log in or only when logging in from a new device.
You can customize these selections in Settings and then Security Settings within Online Access.