Throughout the challenges of recent months, we’ve continued to safely serve investors’ needs. As we gradually reopen our offices to in-person appointments, our approach will be thoughtful and individualized to each location. Learn More
Enroll today to text with your financial advisor's office and access additional account security features.
Texting gives you one more way to easily reach your financial advisor, receive appointment reminders, and get access to additional account security features.
For clients with Online Access, the texting program provides additional options when it comes to ensuring your account is secure.
In order to enroll in these security features, you must be enrolled in online access and have verified your mobile phone number.
Clients without online access:
Text the word “Connect” to 31268 or visit www.edwardjones.com/text and follow the instructions to start texting with your financial advisor.
Clients with online access:
Follow the instructions below to enroll in texting and to sign up for security alerts or two-step authentication. If you do not need these optional features, you can text the word "Connect" to 31268 or visit www.edwardjones.com/text and follow the instructions to start texting with your financial advisor.
For more information about our texting program, see our Program Overview. Or, if you have questions or need assistance, please contact Online Client Support at 855-283-3677.
Note: You can turn off texting at any time through the Settings page > Manage link in the Phone/Text section. You can also reply STOP to a text sent from Edward Jones. Either action will turn off texting as well as text alerts and two-step authentication.
Once the mobile phone number verification is complete, you can enroll in text message alerts. Here's how it works:
Important: These alerts are automated and do not accept responses. Contact Online Client Support at 855-283-3677 with questions.
Note: You can turn off alerts at any time through the Settings page > Manage link in the Alert section. You can also reply STOP to a text sent from Edward Jones. Either action will turn off text alerts as well as the ability to text with your financial advisor's office and two-step authentication.