Edward Jones Chief Human Resources Officer Kristin Johnson leads the firm’s efforts to attract, develop and engage a diverse workforce, foster an inclusive culture and grow human capital capabilities to support the firm’s Five-year Plan.
As a member of the Edward Jones Executive and Management committees, Kristin provides critical thought leadership to the firm's strategic direction and drives initi-atives that enable the firm to progress toward its vision of becoming the first choice of serious, long-term individual investors.
Kristin joined Edward Jones in 1995 as a member of the Internal Audit department and two years later was named the department’s internal audit manager. In 2000, she relocated to the Operations division, where she held leadership roles in several account and trade processing departments. Kristin was named a principal in 2006 and worked in the firm’s Retirement Services and Client Reporting areas over the next six years. In March 2012, she relocated to the firm’s Service division to lead the Service Optimization business unit, which she led until assuming responsibility for BOA Talent Acquisition and Performance in 2013. During her tenure with the BOA area, the role evolved to provide even more proactive contributions to the client experience and became a more integral member of the branch team. She became the interim co-leader of Human Resources in April 2019 and was named the firm’s chief human resources officer the following November.
Kristin helps the firm work toward its objective of creating a talented and diverse workforce by serving as a senior executive sponsor of the firm’s Black African American and Young Professionals Business Resource groups.
A native of Belleville, Ill., Kristin graduated from the University of Illinois with a bachelor’s degree in accountancy. She earned a master’s in information management from Webster University and completed Washington University’s executive MBA program.
Kristin is active in several organizations and serves on the boards of the Center of Creative Arts (COCA), Webster University and the St. Louis Fashion Fund.